Answers to your account and terms questions
When you close your account, all active game sessions end and any remaining balance is forfeited. Your data is archived for one year per local rules, then securely deleted. You can request a copy of your transaction history before closure.
Yes. You can add DANA, OVO, GoPay or QRIS at any time from your wallet settings. Your first deposit payment method stays on file for withdrawal verification. Support can help you link additional payment methods.
Your account is for personal use only. You cannot share login credentials, use automation or bots, or claim another player's winnings. Multiple accounts per person are not allowed. Violation of these rules may result in account suspension and forfeiture of balance.
Account eligibility depends on local law in your region. You must provide accurate personal information at sign-up. We verify your identity before processing your first withdrawal. Falsifying information voids your account and any associated balance.
Verification usually completes within one hour of submission. We review your name, date of birth and phone number against public records. If we need clarification, support will contact you via email or live chat within 24 hours.
Contact support with your transaction ID and describe the issue. We check our payment partner's records and your account log within 48 hours. If a deposit failed but your balance wasn't credited, we'll investigate the payment rail and restore funds if needed.
Yes. From your account settings, you can request a copy of all your personal data and transaction history. To delete your account, contact support and we'll initiate permanent closure. Your archived data will be deleted after the one-year retention window.
